Please review our frequently asked questions before getting in touch.
Delivery Time
HOW MUCH TIME DOES THE DELIVERY TAKE?
You'll be kept updated via email & SMS notifications as your order is dispatched. Orders are aimed to ship within 48 hours, but may take 3–5 business days depending on the shipping zone.
HOW CAN I TRACK MY ORDER?
You will receive a message on WhatsApp from the courier service through which you can track the status of your order.
Returns & Exchanges
WHAT IS YOUR RETURN & EXCHANGE POLICY?
No exchanges. We only accept returns within 7 days of delivery. Items must be unworn, unwashed, undamaged, and with original tags. Please refer to our return & exchange policy page for more details.
HOW DO I INITIATE A RETURN?
To initiate a return, please contact our customer service department through customersupport@lokal.com, our Instagram @lokalegypt, or WhatsApp through +20128 9221402 and specify the reason for the return, the order number, and the item you wish to return.
WHEN WILL I RECEIVE MY REFUND?
Refunds are processed within 5–7 days of receiving and inspecting the returned item.
Refunds go back to your original payment method; if unavailable, store credit or alternatives will be arranged.
CAN I RETURN ITEMS IN-STORE?
Items ordered online cannot be returned in-store.
Customer Service
HOW CAN I CONTACT THE CUSTOMER SERVICE TEAM?
For any questions regarding our policies, contact us at:
Email: customersupport@lokaleg.com
Phone: +20128 9221402
Note that policies are subject to change — always check our website for the latest updates.
Loyalty App
HOW DO I EARN POINTS ON THE APP AND USE THEM?
Download our Loyalty App and start earning points with every purchase — redeemable on online orders and in-store!
You can earn points through:
Downloading the app.
Purchasing from LOKAL (points automatically get added to your account).
