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Refund policy

Thank you for shopping with LOKAL, an e-commerce platform that supports local fashion brands in Egypt. We want you to be completely satisfied with your purchase. This document outlines our Return, Refund, and Exchange Policies to ensure a smooth and hassle-free shopping experience.

  • Return Policy:

    1. Eligibility: We accept returns within 14 days from the date of delivery.
    2. Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when you received it.
    3. Exceptions: Certain products, such as intimate apparel, swimwear, accessories, jewelry and personalized items, may not be eligible for return due to hygiene or customization reasons.
    4. Return Process:
    5. Contact our Customer Support: To initiate a return, please contact our customer support team within the specified return period.
    6. Return Authorization: Our team will provide you with a return authorization code and instructions on how to proceed.

    iii. Packaging and Shipping: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method.

    You are responsible for the return shipping costs, unless the return is due to an error on our part. iv. Inspection and Refund: Once we receive the returned item and verify its condition, we will process the refund within 14 days. The refund will be issued in the original payment method used for the purchase.

    • Refund Policy:

      1. Eligibility: Refunds are applicable for eligible returns and cancellations.
      2. Method of Refund: Refunds will be issued in the original payment method used for the purchase. If the original payment method is unavailable, we will discuss alternative refund options with you.
      3. Timing of Refund: Refunds will be processed within 14 days from the date of receiving the returned item and confirming its condition.

      • Exchange Policy:

        1. Eligibility: We offer exchanges for products of the same value or lower within 7 days from the date of delivery. If the desired item is of higher value, we will discuss payment options with you.
        2. Exchange Process:
        3. Contact our Customer Support: To initiate an exchange, please contact our customer support team within the specified exchange period.
        4. Exchange Authorization: Our team will provide you with an exchange authorization code and instructions on how to proceed.

        iii. Packaging and Shipping: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the exchange is due to an error on our part.

        1. Inspection and Exchange: Once we receive the returned item and verify its condition, we will process the exchange and ship the desired item to you.

        • Damaged or Defective Items:

          If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return or exchange process and ensure that you receive a replacement or refund.

          • Contact Us:

            If you have any questions, concerns, or requests regarding our Return, Refund, and Exchange Policies, please contact us at:

            Email: info@lokaleg.com

            Mobile: +201066913313

             Our customer support team will be happy to assist you.

            Please note that these policies are subject to change. We recommend reviewing our website for the most up-to-date information. By shopping with LOKAL, you acknowledge that you have read and understood our Return, Refund, and Exchange Policies and agree to comply with their terms and conditions.